Molyneux Estate Agents Ltd are committed to respecting and protecting your privacy.
Our Privacy Policy has been put in place to explain when we collect your personal information, how we use it, the situations whereby we may disclose it to the third parties and how we keep it secure.
By using this website, you consent to the collection and use of information by Molyneux Estate Agents Ltd in accordance with our privacy policy. If you do not agree to this policy, please do not continue to use our site. You have the right to withdraw your consent to us using your data and to request that we delete it. To do this, please contact us.
Molyneux Estate Agents is a trading name of Molyneux Estate Agents Ltd, registered number 12139672.
Data Controller:
Molyneux Estate Agents
Data Protection Officer:
Steve Molyneux
steve@molyneuxestateagents.co.uk
49a High Street, Brandon IP27 0AQ
Categories of personal data:
The information we collect from you includes, but is not limited to, your name, postal address, email address and phone number.
Any non-personal information such as IP address and website pages accessed will only be used to determine how many individuals use our site, which features are most popular and which pages are most and least frequently visited. This information does not tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service. This is done by way of cookies on our website and the use of analytical services such as Google Analytics.
How do we collect your personal information?
We collect personal information about you that you provide to us via phone conversations, emails, our website or when you visit our office in person. For example, when you enquire about property for sale, when you request a property valuation, when you register to be kept informed of new properties which may become available for sale. We also use automated technical means to collect personal information through our website when you use our “Arrange a viewing” or “Get valuation” forms.
How long do we retain your data?
Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
Where we have a relationship through the sale of a property we are required to hold information in accordance with the law for seven years.
How do we use your personal information?
We may use your name, address and contact details to carry out obligations within any contracts entered into by you and Molyneux Estate Agents, such as providing you with services you have requested which would include visiting and arranging viewings at your property. The legal basis for this use is that it is necessary for us to complete our obligations within the contract we are both a party to.
We may use your name, address and contact details to provide you with information you have requested from us, to respond to enquiries from you such as requests for a viewing or valuation, or to communicate with you regarding any enquiries to arranging a visit to your property by Molyneux Estate Agents for the purpose of a viewing. The legal basis for this use is our legitimate interest to carry out activities in line with the nature of our business in response to customer enquiries or requests.
We may use your name, address and contact details to provide you with information regarding relevant services to those which you have already enquired about or instructed us to handle. The legal basis for this is our legitimate interest to market services to individuals, that we have an existing relationship with, which may be useful relevant to our relationship or which may have been requested by you.
We may use your name, address and contact number to ask for feedback about the service we have provided. The legal basis for this is our legitimate interest to regularly review and improve the quality of service that we provide with a view of maintaining and improving positive customer relationships.
We may use your name, address and contact number to notify you of changes to the terms and conditions with our services. The legal basis for this is our legitimate interest to manage our business contracts and relationships.
We may use your name, address and contact number to send you marketing communications, if you have asked to receive these. These may include property particulars for properties which may suit your requirements. The legal basis for this use is consent.
Who has access to your information?
We may disclose your personal information to third parties detailed below for the purpose of providing a service to you, under our legitimate interests and understanding your use and requirements of our products and services. We will not sell or provide your information to third parties other than to parties with whom we have entered into contracts which require them to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.
- Mortgage brokers we are partnered with for mortgage advice, protection requirements and advice
- Conveyancing solicitors for legal advice relevant to the sale or purchase of a property
- Surveying firms for surveying services required for the sale or purchase of a property
- Photographers to complete professional photography
- Property Customer Relationship Management (CRM) system in order to manage your data
- Property auction companies for auctioneering services
- Third parties for the purposes of confirming your identity and complying with AML
- Third parties such as The Property Ombudsman to investigate any complaints received from you or from others, about our services or the properties which we deal with
- Third parties who provide services to property for maintenance and repairs including but not limited to plumbers/electricians/builders/carpenters
Personal data may also be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your rights:
As a user you have the following rights;
- A right to be informed about our collection and use of personal information
- A right to access your personal information
- A right to correct your personal information
- A right to ask us to delete your personal information unless we are obliged to retain it for other legal reasons
- A right to restrict or object to the processing or use of your personal information
- A right to report to a supervisory authority about the use of your personal information
To exercise any of these rights, email us at steve@molyneuxestateagents.co.uk or write to us at 49a High Street, Brandon IP27 0AQ. In addition, you can exercise your right to object to direct marketing at any time by clicking a ‘Manage your preferences’ link at the bottom of one of our emails.
If you would like to review or revise information you have previously provided to us online, or you have any questions relating to this Privacy Policy, you may do so via our contact us page. We will address your concerns and attempt to solve any problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.
Securing your personal information:
We take appropriate precautions to secure your personal information and prevent its loss, misuse or alteration.
The transmission of any data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Links to other websites:
Our website may contain links to third party websites. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
Use of Cookies:
Like many other websites our website uses cookies, details of which can be found within our Cookie Policy.
It is possible to switch off cookies by setting your browser preferences.
Review of this Policy:
We keep our Privacy Policy under regular review. This Policy was last updated on 18/07/2025. If we change our Privacy Policy we will post the changes on this page.